Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to VYRKOOVA's FAQ. We've compiled answers to the most common questions about our home decor items, your orders, and our services.

What are the delivery times and costs? All orders are prepared within 1 to 2 business days. Standard delivery in France then takes 2 to 4 business days and is completely free. For the European Union (2 to 8 days), the cost is €13.99. For International shipping (12 to 14 days), the cost is €19.99.
Where is my order shipped from? All our products are shipped directly from our fulfillment center located at 40 Rue Léon Blum, 59250 HALLUIN, France.
How can I track my package? As soon as your order is handed over to the carrier, you will receive a confirmation email containing a link to track your delivery in real time.

How long do I have to return an item? You have 30 days from the receipt of your order to return an item if it doesn't suit you.
Are returns free? No, returns are 100% free. We provide you with a prepaid return label and do not charge any restocking fees. Additionally, we do not have any final sale items.
When will I receive my refund? Once your item is returned and inspected at our premises, the refund will be processed within a maximum of 14 days to your original payment method.

Can I modify or cancel my order? Yes, provided your order has not yet been shipped. Please contact us as soon as possible via email or our chatbot so we can make the necessary arrangements before shipment.

How can I reach customer service? We are always here to help you! You can write to us at hello@vyrkoova.shop, use the 24/7 chatbot available on our website, or call us at +33 2 48 24 02 78.